Privacy Notice Your privacy is important to us. When you book an appointment, we collect personal and health information, such as your child’s medical history, feeding or growth details, contact information, and NDIS or insurance information. ​ We use this information to provide safe, personalised care, coordinate with healthcare providers, process payments, and claim rebates (NDIS, Medicare, or private health insurance). ​ Your information is stored securely in Halaxy and other protected systems, and only authorised staff can access it. We do not sell your information. ​ We may share your information with healthcare providers or NDIS representatives only with your consent, or as required by law. You have the right to access, correct, or request deletion of your information, although some records may need to be kept for legal or professional reasons. ​ For full details, please read our Privacy Policy or contact us at: hello@nurturefirst.com.au(mailto:undefined?subject=Privacy%20Policy%20Enquiry%20)

Use of this Website: Welcome to the Nurture First website. This Website is owned and operated by Teyha Casey / Nurture First (“we”, “us”, “our”). By accessing or using this Website, booking an appointment, or engaging our services, you agree to be bound by these Terms and Conditions. ​ If you do not agree with these Terms, please do not use this Website. ​ This Website is intended for: • Parents, carers, and guardians seeking information about paediatric dietetic services • Clients booking or enquiring about services • Healthcare professionals making referrals​ ​​ You must be at least 18 years of age or have parental/guardian consent to use this Website. ​ You agree to use this Website for lawful purposes only and not to engage in any activity that may interfere with its operation or security. Health Information Disclaimer The information provided on this Website is general information only and is not intended to replace individual medical or dietetic advice. ​ Nutrition advice and recommendations can only be provided following a full assessment. You should always seek personalised advice from a qualified health professional before making changes to your child’s care. ​ Use of this Website does not create a practitioner–client relationship. Services, Bookings and Payments Appointments may be booked online via our booking system or by contacting us directly. ​ Payment methods We may accept: • Credit or debit card • Electronic funds transfer • NDIS plan-managed or self-managed payments • Private health insurance (rebates may be claimed by the client where eligible) • Medicare rebates (where eligible and with valid referral) ​ Full payment is required at the time of appointment unless otherwise agreed. ​ Medicare rebates cannot be claimed for NDIS-funded services. Changes to Services: We reserve the right to; • Modify, suspend, or discontinue services • Update fees, appointment availability, or service offerings • Make changes to this Website or its content ​​ Any changes will be effective once published on the Website. Cancellations and Non-Attendance: Cancellation and rescheduling policies are provided at the time of booking and may be updated from time to time. Failure to attend appointments or provide adequate notice may result in a cancellation fee. Intellectual Property: All content on this Website including text, logos, images, branding, and design is owned by or licensed to Nurture First and is protected by Australian copyright and intellectual property laws. ​ You may not copy, reproduce, modify, distribute, or use any content without prior written consent, except for personal, non-commercial use. Third-Party Links and Services: This Website may include links to third-party websites or services (including online booking systems). We are not responsible for the content, privacy practices, or accessibility of third-party sites. ​ Use of third-party services is at your own risk. Privacy: ​Your personal information is handled in accordance with our Privacy Policy,(https://www.nurturefirst.com.au/privacy-policy) which forms part of these Terms. Accessibility: We are committed to making our Website accessible. Please refer to our Accessibility Statement (https://www.nurturefirst.com.au/blank-1)for further information. Governing Law: These Terms are governed by the laws of Australia. Any disputes arising from use of this Website will be subject to Australian jurisdiction. Changes to These Terms: We may update these Terms and Conditions from time to time. The most current version will always be available on our Website. Contact Us: If you have questions about these Terms and Conditions, please contact us:​ Email: hello@nurturefirst.com.au (mailto:hello@nurturefirst.com.au)Phone: 0420 445 266 ​

A legal disclaimer: Nurture First is committed to providing high-quality dietetic services. This Refund Policy outlines when refunds may or may not be provided. Appointments and Fees: All appointments are billed at the applicable fee and are payable at the time of service unless otherwise agreed. Fees cover the clinician’s time, preparation, and professional expertise. Cancellations and Non-Attendance: • If you cancel or reschedule within the required notice period, no fee will apply. • Late cancellations or failure to attend an appointment may result in the full appointment fee being charged. • Missed appointments are generally not refundable. ​​ Cancellation notice requirements are provided at the time of booking. Refunds for Services: As services are professional health services, refunds are not usually provided once a service has been delivered, including: ​ • Attended appointments • Telehealth sessions • Preparation time, reports, or documentation ​​ Exceptional Circumstances: Refunds may be considered at our discretion in exceptional circumstances, such as: • Significant service delivery issues • Clinician cancellation • Technical issues preventing delivery of a telehealth appointment ​ Where a refund is approved, it will be processed using the original payment method. NDIS-Funded Services: For NDIS-funded services; • Fees are charged in accordance with the NDIS Price Guide • Missed or late-cancelled appointments may be charged to the participant’s plan where permitted • Refunds are subject to NDIS rules and funding requirements Medicare and Private Health Insurance: • Medicare rebates and private health insurance rebates are subject to the rules of the relevant scheme • We are unable to refund rebates once they have been processed • Any refund relates only to the portion of the fee paid directly by the client Australian Consumer Law: Nothing in this policy excludes your rights under the Australian Consumer Law, including your rights to a refund where services are not provided with due care and skill. Contact Us: If you have questions about this Refund Policy or believe a refund should be considered, please contact us Phone: 0420 445 266 Email: hello@nurturefirst.com.au(mailto:hello@nurturefirst.com.au)

This statement was last updated on 25/01/2026 We at Nurture First a(https://www.nurturefirst.com.au/)re working to make our website accessible to people with disabilities. Web Accessibility: We are committed to making our website accessible to everyone, including people with disabilities. This Accessibility Statement explains what accessibility is, the adjustments we have made on this site, and how you can provide feedback. Accessibility Adjustments on this Site: Web accessibility ensures that websites, tools, and technologies are designed and developed so that people with disabilities can use them. This includes individuals with visual, auditory, physical, speech, cognitive, and neurological disabilities. Accessible websites provide equal access and opportunity for all users. We have adapted this site in accordance with WCAG [2.1] guidelines and aim to meet the accessibility level of AA. ​ Our website has been designed to: • Be navigable using a keyboard alone • Be compatible with screen readers and other assistive technologies • Use clear headings, alt text for images, and sufficient colour contrast • Provide readable fonts and responsive design for mobile devices​​ Declaration of partial compliance with the standard due to third-party content: While we strive to make our website fully accessible, some content is provided by third-party services, such as embedded booking systems or external widgets, which may not fully meet accessibility standards. As a result, this site is partially compliant with WCAG [2.1] Level AA guidelines. ​ We are actively working to minimise barriers and ensure that, wherever possible, third-party content is accessible. If you encounter accessibility issues with third-party content, please contact us using the details below so we can provide support or alternative options. ​ Contact: Email: hello@nurturefirst.com.au Phone: 0420 455 266 Requests, issues, and suggestions: If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organisation's accessibility coordinator: ​ • Teyha Casey • 0420 445 266 • hello@nurturefirst.com.au(mailto:hello@nurturefirst.com.au)